Frequently Asked Questions

We are based in Toronto, Ontario, Canada. Check most frequently asked questions here, if there's still something you're wondering about, please connect with us at: hello@midnightpalms.ca

General

If you’d like to make changes to an order, please notify us as soon as possible at hello@mightnightpalms.ca and we will do our best to accommodate.

Absolutely, we'd be delighted to help! Email us at: hello@mightnightpalms.ca. Let us know some details about what you're looking for.

Returns

We feel confident that you will love your purchase!  If you have any issues, please contact us at hello@mightnightpalms.ca as soon as possible.  If you wish to return your item(s), we ask that you contact us within 14 days of delivery.  The customer is responsible for shipping the item(s) back. Items sent back to us without first requesting a return will not be accepted.

Once the item is received, please allow up to 5 days for your return to be processed.Please note that items must be unused and in original packaging.  Product must be intact and undamaged.

We do our utmost to ensure all items shipped out are in perfect condition. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please connect with us at hello@midnightpalms.ca 

Shipping

Yes! You will receive free shipping on orders above $150 CAD within Canada.

  • Shipping is $14.90 for all orders under $150 CAD within Canada.
  • Shipping is $12.95USD for all orders above $150 CAD to the United States.
  • Shipping is $14.95USD for all orders under $150 CAD to the United States.

International shipping rates apply as indicated at checkout.

We aim to fulfill orders as quickly as possible, however, please allow 1-3 business days for processing.

Once your order has been shipped, you will receive a notification with tracking information to the email address provided.

At this time, we are not offering local pickups.  All orders will be shipped out.

Yes, international shipping rates apply, please see rates at checkout.